Categories
General

Reactive IT Support vs. Proactive IT Support

When assessing your IT support, one of the most important aspects to look at is whether it’s proactive or reactive. Reactive IT support is initiated when problems occur and proactive IT support prevents them from happening. We’ll be discussing how to determine whether your IT support is proactive or reactive.

Signs Of Reactive IT Support

These are the signs that your IT support has gone reactive and not proactive.

Reactive IT support is only for problems that have already occurred. This can mean that your business may need to wait for a problem before it is fixed.

IT support is your best option for routine maintenance. With proactive IT support, routine maintenance tasks like software updates and backups can be handled automatically without you having to ask. It could be an indication that your IT support is not proactive if you find yourself constantly asking for these tasks.

It is common to experience downtime. This could be an indication that your IT support has not been proactive in monitoring and maintaining your systems. It is possible to identify potential problems before they become serious and help reduce downtime. Seeking help from a trusted provider of managed IT services can go a long way in helping you to streamline your business model and reduce downtime.

Related: Learn about our Managed IT services and Support in Red Deer

Signs Of Proactive IT Support

There are many indicators that your IT support has a proactive attitude.

Problems can be prevented by proactive IT support. They are detected and dealt with before they become a problem. This makes it less likely that you will experience downtime and other disruptions.

An IT support team that is proactive will have a plan for maintaining and updating your systems regularly, instead of waiting for problems to arise. This will ensure your systems run smoothly and efficiently.

Your IT support team will check in regularly with you to assess the status of your system and find any possible issues. This will help ensure proactive IT support in resolving problems and maintaining your systems.

Related: Managed IT Support Services Guide

The Benefits of Proactive IT support

Proactive IT support has many benefits, including:

  • You can increase system uptime by proactively fixing issues. This will reduce downtime and make sure that your systems run smoothly.
  • Your employees will work more efficiently and effectively if your systems are in good working order. This can result in increased productivity and a better work experience.
  • Proactive IT Support can identify and solve problems before they become major problems. This can help you save time and money (learn more about how small businesses can budget for IT) over the long term.

Final Words

It is important to decide whether your IT support will be proactive or reactive. Reactive IT support is reactive and only deals with problems when they arise, while proactive IT support prevents problems from ever happening. It can help increase system uptime, improve productivity, and save money, so it is worth considering when you evaluate your IT support.

Categories
Cloud Computing

How Does Cloud Computing Help Work From Home?

The COVID-19 pandemic highlighted the importance and need for remote work, as well as the support businesses should have. Remote work can be made possible by the cloud, which allows employees to access resources anywhere and at any time. We’ll be discussing how the cloud can make remote work more seamless.

Related: Cloud Computing Basics for Beginners

Collaboration and Communication Tools

Remote work presents a challenge in that communication and collaboration are difficult to maintain. Cloud computing services can offer a variety of tools that can be used to help teams stay connected and productive even while they work remotely. These tools can include:

Video Conferencing

Zoom and Google Meet video conferencing tools allow teams to hold real-time meetings, and even conversations, even if they aren’t in the same place.

Collaboration Platforms

Slack and Microsoft Teams are examples of collaboration platforms that allow teams to communicate, collaborate, share files and work together on projects.

File Sharing

Teams can easily access and share files using cloud-based file-sharing platforms like Dropbox and Google Drive.

Learn about Managed IT and Cloud Services

Virtual Desktop Infrastructure (VDI)

Virtual Desktop Infrastructure (VDI), is a cloud-based service that allows employees to remotely access their work environment, just like they would on a local machine. VDI allows remote access to a virtual desktop that can be accessed via any internet-connected device. Employees can work remotely using VDI. They can access all their work resources and apps from one central location.

Cloud Storage and Backup

The cloud offers many benefits, including the ability to access and store data anywhere at any time. Remote workers may find it particularly helpful to have access to data from multiple locations. OneDrive and Google Drive are cloud storage options that allow employees to access and store files on any device. They also provide automatic backups and version control.

Security and Compliance

Businesses must ensure data security and compliance, especially for remote employees. Cloud-based solutions offer advanced security measures, including encryption and multi-factor authentication. Many cloud providers also offer compliance solutions that help businesses comply with industry standards and regulations.

Final Words

The cloud can be an effective tool to enable remote work and make it seamless. Remote teams can be connected using communication and collaboration tools. Cloud storage and backup, security and compliance solutions, as well as virtual desktop infrastructure (VDI), and cloud storage and back-up, all contribute to keeping them productive and connected. Businesses can use the cloud to support remote work and ensure employees have access to the resources they require, regardless of where they are located.

Categories
General

How Small Businesses Can Budget for IT Properly

Small businesses need to be able to budget effectively in order for resources to be used efficiently and effectively. Proper budgeting is crucial for IT. It can help ensure your business has the right technology and support to succeed. This article will provide some helpful tips on IT budgeting for small businesses.

Assess Your Needs

Assessing your business’s IT needs is the first step to budgeting IT. This involves assessing your current technology and future needs. Consider these questions when assessing your requirements:

  • What are your business’s goals and objectives?
  • What technology and support are you using?
  • What IT problems are you currently dealing with?
  • What IT projects are you planning for the future?

These questions will help you get a better idea of the IT needs of your company and what budget you need.

Contact Vincovi to learn about our Managed IT Services and Support

Set Your Budget

After you have done an assessment of your business’s IT needs, it is time to establish your budget. Your overall budget and any IT budget available should be taken into consideration. It’s important to be realistic when determining your budget and to prioritize the most essential items.

Related: Reactive IT Support vs Proactive IT Support

Make a Plan

Once you have established your budget, it is time to plan how your IT resources will be allocated. The plan should include a list detailing the expenses and projects you are focusing on as well as a time frame for completion. You should include backup and contingencies in case of unanticipated expenses.

Monitor and Review

It is important to keep your IT budget updated and reviewed after you have established it. Tracking your expenses, comparing them with your budget, and reviewing your progress on projects to make adjustments. You can make sure that your IT budget is being reviewed and monitored regularly. One of the best reasons to start a business in Canada is due to the advanced technical capabilities and the openness to new businesses. Don’t let budget oversight derail your commitment to excellence.

Conclusion

Small businesses need to budget properly to ensure they have the support and technology they need. You can budget properly for IT by analyzing your needs, setting a budget, making a plan, and then reviewing and revising your progress. This will help ensure your business is able to grow.

Categories
Security

How Does Multi-Factor Authentication Improve Security

Multi-factor authentication (MFA), is a security procedure that requires users to provide multiple forms of authentication in order to access a system or data. This is a great way to protect data against unauthorized access. It makes it harder for attackers to gain entry to accounts and systems.

Authentication Factors

An MFA system can use a variety of authentication factors. You can use something you know (e.g. a password), something that you have (e.g. a security token, a phone) and something you are (e.g. a fingerprint or facial identification). An MFA system requires multiple factors to increase security.

MFA provides additional protection than a username and password. This is one of the major benefits. While passwords can be easily stolen and guessed, it is much harder for an attacker to get multiple forms of authentication. An attacker could try to gain access by using a stolen password to gain access to the account, but they wouldn’t be able to do so without other forms of authentication.

Flexibility

MFA can also be tailored to meet the needs of an organization or business. You can use different authentication factors depending on your level of security. The system can also be configured to require different combinations for different access types. A system may require a password and security token to gain high-level access but only a password to gain lower-level access.

Deterrence

MFA can help protect data from unauthorized access. An attacker might be able to access sensitive data if they have a stolen password. The attacker will still need to get through additional required authentication forms to gain access to the data even if the MFA system has been installed. This makes it more difficult for them to access data. Hackers will often choose the path of least resistance. If an intruder must choose between trying to breach a system with Multi-factor Authentication and another system without, it is more likely that a multi-factor system will deter the potential attacker.

Protection Against Phishing

MFA can be used to protect against phishing attacks. These are common methods by hackers to steal passwords and sensitive information. Phishing attacks involve creating fake websites or sending fake emails to trick users into entering their login credentials. MFA ensures that even if the victim of phishing enters their password, they won’t have access to the system without the other forms of authentication.

Final Words

Multi-factor authentication, in conclusion, is a great way to secure data from unauthorised access and data breaches. Multi-factor authentication requires multiple forms of authentication. It significantly increases security of the system or data and can be tailored to meet the needs of an organization or business. Businesses and organizations can reduce cybersecurity breaches and protect sensitive information by implementing MFA.

Categories
Security

5 Cybersecurity Tips for Small Businesses

It is important for small business owners to take measures to safeguard their companies against cybersecurity threats. These threats can take many forms, including malware, viruses, phishing attacks, and data breaches that can have severe consequences for your company. We’ll be discussing five cybersecurity tips every small business owner needs to know.

Related: Learn how Managed IT Services can help with Cybersecurity

Use Strong and Unique Passwords

Protecting your business against cybersecurity threats is as simple as it gets. Use strong passwords on all accounts and devices. Strong passwords should have at least 8 characters and contain a mixture of numbers, letters, and special characters. You should also use different passwords to protect different accounts.

Enable Two-factor Authentication

Two-factor authentication (also known as 2FA) is an additional layer of security. It requires another form of authentication to be used in conjunction with a password. This could be a code sent directly to your phone, fingerprint scanning, or a security token. Even if you have your password, 2FA can be enabled on your accounts and devices to prevent unauthorized access.

Keep Software and Devices Up-to-Date

Cybersecurity threats change constantly. One of the best ways for your business to be protected is to keep all your software and devices current. This applies to your operating system, antivirus software, and all other applications that you use. To ensure you are up-to-date on security updates and other features, install them as soon as possible. Alternatively, if you use a managed IT service (see What is a Managed IT Service?), these items should be kept up to date by your Managed Service Provider.

Backup Your Data

Any business can suffer a serious loss of data. It is important to back up your data regularly in order to be protected against any cyberattacks or data loss. You have many options for backing up your data. These include cloud storage, external hard drives, and tapes. You can choose the best option for your business, and ensure that your backups are properly tested regularly.

Cybersecurity Education for Your Employees

Your cybersecurity defense starts with your employees. You must ensure that your employees are well-informed about how to spot and avoid common cyber threats such as phishing emails or suspicious websites. It is important to have policies that clearly outline how employees are expected to handle sensitive information, and what they should do if there is a breach. Employees will be more alert and informed if they are given reminders and training regularly to limit cybersecurity risks.

Final Words

These five cybersecurity tips will help you protect your small business against the many threats that it might face. You can reduce the chance of cybersecurity breaches by using unique passwords and two-factor authentication. Keep your software and devices current, back up your data, educate your employees and ensure that your business runs smoothly. If you’re looking to improve security and want an extra hand from an expert, seeking support from a trust provider of managed IT services can help to ensure you’re getting all the help you need.